At RLG SHRI KRISHNA GOLD, we take pride in offering high-quality spices that are carefully sourced, processed, and packaged to ensure maximum freshness and flavor. However, we understand that there may be instances where a customer needs to return or request a refund for their purchase. Therefore, we have outlined our refund and return policy below to ensure a smooth and satisfactory experience for our valued customers:
Quality Assurance:
We guarantee that all our spices are made of high-quality whole spices sourced from the best farms.
Our spices undergo scientific storage, processing, and packing procedures to maintain their freshness and purity.
We do not use any additional fillers or extract essential oils from the ingredients, ensuring the authenticity and natural flavor of our spices.
Refund Policy:
If you are dissatisfied with the quality of our product or if there is a defect in the packaging, you may request a refund within [X days] of the purchase date.
To initiate a refund, please contact our customer service team with your order details and reason for the refund request.
Upon verification of the issue, we will process the refund to the original method of payment used for the purchase.
Return Policy:
We accept returns for unused and unopened products within [X days] of the purchase date.
To return a product, please ensure it is in its original packaging and contact our customer service team to obtain a return authorization.
The customer is responsible for the return shipping costs unless the return is due to a mistake on our part or a defective product.
Once we receive the returned item and verify its condition, we will issue a refund or provide a replacement, as per the customer’s preference.
Exceptions:
We do not accept returns or refunds for products that have been opened or used unless they are defective or damaged.
Refunds or replacements will not be provided for products that have been mishandled or improperly stored after purchase.
Contact Information:
For any inquiries, refund requests, or product returns, please contact our customer service team at [contact email/phone number].
Our team is available [days and hours of operation] to assist you with any concerns or questions you may have.
At RLG SHRI KRISHNA GOLD, we are committed to providing our customers with the highest quality spices and ensuring their satisfaction with every purchase. Thank you for choosing our products to add authentic flavor to your everyday meals.